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Customer Support Executive

Date Posted: Jan 25, 2026
Yearly: $ 60,000 - $ 78,000

Job Detail

  • location_on
    Location Geelong, Victoria, Australia
  • desktop_windows
    Job Type: Full Time
  • schedule
    Shift: Full-time
  • analytics
    Career Level: Experienced Professional
  • group
    Positions: 2
  • calendar_view_day
    Experience: 2 years
  • male
    Gender: No Preference
  • school
    Degree: Diploma
  • calendar_month
    Posted: 10d+ ago
  • calendar_month
    Job Post Expired: Mar 31, 2026

Job Description

Driveree is hiring a Customer Support Executive to handle customer inquiries, delivery issues, and service coordination. This role focuses on communication, problem resolution, and maintaining high customer satisfaction across delivery operations.

Key Responsibilities

  • Handle customer calls, emails, and chat queries
  • Resolve delivery related complaints and escalations
  • Coordinate with drivers and operations team for issue resolution
  • Update order status and customer records accurately
  • Follow customer service scripts and quality standards
  • Prepare daily support reports and feedback summaries

Requirements

  • Bachelor degree or diploma preferred
  • 0 to 2 years experience in customer support or service role
  • Good spoken and written English
  • Basic computer and data entry skills
  • Ability to handle customer complaints calmly
  • Strong listening and communication skills

Benefits

  • Good fixed salary
  • Paid leave
  • Training provided
  • Stable full time job
  • Career growth in customer operations

Company Overview

Geelong, Victoria, Australia

At Driveree, we are committed to fostering economic empowerment within local communities by supporting food delivery drivers, local vendors, and consumers. Our platform helps local restaurants grow by marketing their products across social media, rea... Read More

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