Job Description
At Commonwealth Bank of Australia (CBA), we believe in delivering exceptional customer experiences every day. We're currently looking for a passionate and proactive Customer Service Specialist to join our frontline team. This role is ideal for someone who thrives on building genuine customer relationships while helping clients achieve their financial goals.
Key Responsibilities:
Provide exceptional in-branch customer service in a friendly and efficient manner
Assist customers with their day-to-day banking needs, both in-person and digitally
Educate customers about CBA’s products and services, helping them find the best solutions
Identify opportunities to refer customers to specialist teams (e.g., home loans, business banking)
Follow procedures to ensure compliance with all banking and security regulations
Support branch operations and collaborate with your team to exceed service targets
Skills & Requirements:
Prior experience in retail, hospitality, banking, or customer service preferred
Strong communication and interpersonal skills
A genuine interest in helping customers succeed financially
Confident using digital tools and banking technology
High attention to detail and a strong sense of responsibility
Ability to work collaboratively in a fast-paced environment
