We are looking for a friendly, customer-focused Counter Staff member to manage front-desk operations, assist customers, handle orders/payments, and ensure a smooth and positive service experience. The ideal candidate is polite, quick, and able to multitask in a fast-paced environment.
Key Responsibilities
- Greet and assist customers at the counter
- Take orders, answer queries, and provide product/service information
- Handle billing, cash, and POS machine transactions accurately
- Manage customer complaints or forward them to the supervisor
- Maintain the cleanliness and organization of the counter area
- Prepare and package items (if applicable: food, drinks, products)
- Ensure proper display of promotional offers or menus
- Coordinate with the kitchen/store team for order fulfillment
- Follow hygiene, safety, and company standards at all times
- Assist with inventory checks, restocking & basic admin tasks
Skills & Requirements
- Previous experience in retail, café, restaurant, or customer service (preferred)
- Good communication and interpersonal skills
- Basic math and cash-handling ability
- Ability to multitask and work under pressure
- Positive attitude, polite and presentable personality
- Flexibility to work weekends, shifts, or holidays (if required)
- Knowledge of POS systems is an added advantage
Key Qualities
- Customer-first mindset
- Quick learner & team player
- Reliable, punctual, and organized
- Good problem-solving attitude
